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The speed at which data is transferred from the exchange to your router. Welcome to the Broadband Availability checker. Ofcom Voluntary Code of Practice on Broadband Speed, the number of people using our network at the same time, how far you are from your nearest street cabinet.

All plans have 18 month minimum terms, are for consumers only and are subject to credit check and availability.

If you're happy to receive a new telephone number, we can place your order today. This includes the postcode you entered at the time you signed up. The fibre set-up fee of £35 is payable and will appear on your 1st bill. You can choose to purchase one of our range of calling add-ons: anytime calls to UK landlines, anytime calls to UK landlines and mobiles; or anytime UK and International calls. Remember, passwords are case sensitive. If you're entering your @fsmail username or password incorrectly, you'll get the error your email address or password are not recognised. The speed at which data is transferred from your router to the internet – for example, when you upload a photo to Instagram or a video to YouTube. This means you can browse, download, stream videos and play games online without worrying about usage caps or extra costs.

This minimum guaranteed speed is the slowest speed we think your line will run at in any given scenario. Are your broadband username and password details simply removed from the log in here page after you select Log in? Fibre broadband: We estimate that your line can support download speeds of between 35.5Mb/s and 36.4Mb/s, and upload speeds of between 8.2Mb/s and 9.1Mb/s. The fibre set-up fee of £10 is payable and will appear on your 1st bill. Accessing Dolby Atmos features requires Dolby Atomos-capable devices. Please note that you only have three chances to answer this question. It's important to remember the home environment of your router will also affect the speeds you receive; learn more here. If you're looking for help with your mobile device see My EE help for mobile. This is measured in Megabits per second (Mbps or Mb/s). We reserve the right to withdraw or vary the boost at any time. If you think I helped please feel free to hit the "Thumbs Up" button below. If you're not sure what broadband speed you need, tap the tasks to find out how quickly you could get them done with our plans.If you have lots of people in your household, lots of devices connected to the internet, or like to game or stream 4K video, you’ll probably benefit from faster plans.

If you choose to cancel within the 14 days, you will be required to return any equipment received and may have to cover the cost of return. Speed is impacted by a variety of factors such as number of people using the network, the amount of available bandwidth, the type of sites you're trying to access, location from the exchange and our traffic management policy. See below for our guide to resetting your broadband password. Faster than UK standard broadband: speed comparisons are with the UK average download speed for standard broadband (ADSL) of 10.4Mbps from the Ofcom report on UK home broadband performance, November 2018 (published May 2019).

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