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Shareholding enquiries: 0371 384 2030 (International +44 121 415 7047).

Industrial Lubricants and Oils for Business, New Energies: building a lower-carbon power business, Sustainability reporting and performance data, Shell Rimula Truck & Heavy-duty Engine Oils, More and cleaner energy solutions for your business, Our home energy offer for households in Great Britain, Shell invoicing channels and invoice requirements, Purchase order general terms and conditions, Electronic signature data privacy statement, Shell Ariba Procurement: Transforming Shell’s supply chains, Health, Security, Safety and the Environment, Subscribe to Shell Catalysts & Technologies, View Industrial Lubricants and Oils for Business, Flightpath: Exploring the Future of Aviation, The benefits of chemicals in everyday life, Shell FuelSave Diesel and Shell Diesel Extra, Shell Fuel Oil Plus and Shell Fuel Oil Extra, Shell Electronic Vendor Managed Inventory, HSSE & Social Performance Commitment and Policy. Why has RDS changed the way in which it pays its dividend to you? Please visit our financial calendar for further information. The term “Shell interest” is used for convenience to indicate the direct and/or indirect ownership interest held by Shell in an entity or unincorporated joint arrangement, after exclusion of all third-party interest.

For further information please contact Equiniti. Please contact Equiniti who will be able to arrange a replacement certificate for you. To help us deal with your enquiries as efficiently as possible please contact the appropriate office. To be eligible for DRIP, investors must make applicable arrangements prior to the cut-off applied by the respective DRIP Offeror. If you choose ‘post’ as your preference, you will be sent paper documents as usual. This is known as Direct Payment. This allows them to work in close cooperation and enables us to offer shareholders a choice of service to meet their different needs. Please continue to use our online and customer experience centre services. Royal Dutch Shell Nominee Service Terms and Conditions. A different currency election date may apply to shareholders holding shares in a securities account with a bank or financial institution ultimately holding through Euroclear Nederland. Provided banking instructions are in place by the closing elections date (please refer to www.shell.com/dividend), your dividend will be paid into your nominated account on the dividend payment date. For registered owners, ownership is registered by the depositary bank and is evidenced by an account statement, provided by the depositary.

In order to take advantage of this option your bank or financial institution must be part of Automatic Clearing House (ACH). If you are unsure about what action to take, if any, you should contact an authorised financial advisor.

ADS ownership is evidenced by American Depositary Receipts or ADRs. Who are ProSearch? The new framework has been developed through the collaboration of a number of Local Government Pension Schemes (Cheshire Pension Fund, Clwyd Pension Fund, Essex Pension Fund, Greater Manchester Pension Fund, Merseyside Pension Fund, Norfolk Pension Fund, Northern Ireland Local Government Officers' Superannuation Committee (NILGOSC), South Yorkshire Pensions Authority, Tyne & Wear Pension Fund, West Midland Pension Fund and West Yorkshire Pension).

Please have your account number, exact address, and exact name(s) on the account ready when you call. You can also refer to JPMorgan website at www.adr.com. What if I don’t provide my bank account details? It also maintains the ADS holder register and distributes the dividends in U.S. dollars. The ProSearch service proactively reunites shareholders with their unclaimed entitlements. In light of these risks, results could differ materially from those stated, implied or inferred from the forward-looking statements contained in this announcement.

You can write to ProSearch at Sutherland House, Russell Way, Crawley, West Sussex, RH10 1UH. For Royal Dutch Shell "A" and "B" London share prices from 20th July 2005 to the present date, and for Shell Transport and Trading share prices from 1949 to July 2005, please contact Shareholder Relations in London on: +44 (0)20 7934 3363 or email: royaldutchshell.shareholders@shell.com. Please ensure you have your account number or Social Security Taxpayer Identification number ready when calling. Instead of receiving dividend payments by Direct Payment, you may wish to build up your shareholding in RDS by using your cash dividends to purchase further RDS shares. Entities over which Shell has significant influence but neither control nor joint control are referred to as “associates”. March 2020 was the last dividend for which you were able to receive a cheque.

Your Royal Dutch Shell ADSs represent your ownership of shares in the company and can be held in certificate or book-entry form.

', William Barker / Sam Livingstone / Alasdair ToddTel: 020 7975 1415Email:equiniti@templebaradvisory.com. Royal Dutch Shell (“RDS”) has simplified the way dividends and other distributions are paid, by only making payments directly into a nominated bank account. What is Shell's Net Carbon Footprint ambition?

If you are unsure about what action to take, if any, you should contact an authorised financial advisor. In many cases the terms ADR and ADS are used interchangeably. You should check the terms and conditions for each service before submitting your instructions as they form the basis on which services will be provided to you. P.O. However, shareholders who feel they may have all the necessary documentation can approach our Registrar, Equiniti directly themselves.

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