NOVEL THINKING

Sellers are responsible for return postage if the item doesn't match the listing description, or arrived damaged or faulty. For more information, see our eBay Money Back Guarantee policy. If a returned item isn't in the same condition as it was received, the seller may deduct the amount of loss and only give you a partial refund. Let us and your fellow eBay sellers know what your eBay policy best practices are. The buyer will be prompted to send the item back using the service selected by the seller, and the postage cost will be added to the seller's monthly eBay invoice when the label is scanned by the store staff or courier driver.

I refused and instead offered 10% even though this goes against my SELECTED EBAY OPTION TO NOT ACCEPT RETURNS OR OFFER REFUNDS. The first eBay representative told me that she understands that it is frustrating, and told me that I should accept the return, and eBay could/would step in if I’d like but I had to wait three days for the claim to escalate. But I became fixated on this fact: I SELECTED THE OPTION AS A SELLER TO NOT ACCEPT REFUNDS/RETURNS? If an item is lost or damaged in transit, please refer to the terms and conditions of carriage with the carrier (see. View cart for details. The item was purchased on eBay.com.au, and your eBay.com.au account must be active at the time of using the eBay return label service (not suspended nor made inactive by eBay). Check the listing's return policy before making your purchase, Be assured you can always request a return if the item's not up to scratch, Return the item as it was when you got it, and pack it well, Understand your legal right to return goods. Both the buyer's delivery address and the seller's return address are in Australia. She also explained what would happen if I did not Take Action by the date as described. They were inquiring about the condition of the Chrome card, almost claiming he didn’t know the card was damaged. How they respond depends on the reason for your return. Can I return more than one item from my order? I refused and held at 10%. The reason for a No Returns policy is that you never want to see the item again. You must also include, in the same condition as it was received: If you've used an item and found it to be faulty, you can request a return and may have other rights such as a right of repair, replacement or refund. Also, remember that you can always edit your returns policy if necessary.

The items were posted and eight pictures were added to the listing. You also need to write who will pay for return shipping and mention if there is a restocking fee. Honourable and eBay are two words that should never be used in the same sentence. It was the two cards exactly as I had sent them. However, I also know it is my duty to ask questions before hand, and to accurately read descriptions before hitting a “Buy It Now” button, or even making an offer. So pardon me while I rant about a recent issue I had with eBay and one of its users. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. This maintains proof you returned the item to the seller which ensures your refund. The eBay return label service will be offered when: a buyer requests to return an item purchased on eBay.com.au; the item to be returned is within eligible weights and dimensions, and isn't in a prohibited or age-restricted category; and. An important issue to keep in mind when considering your returns policy on eBay is that even if you opt for a ‘no returns’ policy, buyers can still return merchandise under the eBay money back guarantee which applies when sellers send items that do not match the item description or image. Send you a message – The seller may ask you for some more details about your return request. No Return/refund policy on eBay doesn’t mean what you think. I wrestled with the idea and told her that I’d surly be calling back Friday (April 26) to have eBay step in and vindicate me as a seller seeing as how my posting showed the defects, and I had SELECTED THE NO REFUND/RETURN policy. If you don’t agree with our decision after we’ve stepped in to help resolve an issue between you and your buyer, you can appeal by providing new information within 30 days of the case being closed. Rather than creating your business policies listing by listing, you can create multiple payment, shipping, and return policies. It usually takes 3 to 5 business days for a PayPal refund to go through. The representative also agreed that it puts sellers in a weird place and could see how it’s frustrating. The only real option was for me to issue the refund, which was harder than just clicking a button seeing as how I already removed the money from PayPal on the day after the purchase. We'll make sure you either receive the item you ordered, or get your money back. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. You’ll also receive a date by which you should ship the item back. But I was taking a stand because I felt I was right.

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