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We Always consider your own circumstances when you compare products so you get what's right for you. To learn more about broadband connectivity issues read our guide to troubleshooting broadband. Thomas St, London, SE1 9RG. offer credit facilities from a panel of lenders. We endeavour to ensure that the information on this site is current and Virgin Media UK does not provide this service. All tip submissions are carefully reviewed before being published. Our guide provides top tips on faster broadband including updating a router, housekeeping and switching to a faster fibre optic network. Contact Us. You can call, live message, use the community forums, or use a relay service to get the help you need. Reach us on social. Optional, only if you want us to follow up with you. You can add attachments in this section of the contact form. Home Phone. @media (min-width: 641px) { .bottom-cta { padding: 26px 50px 26px; } }. service provider and read the information they can provide. If possible, avoid calling when you are rushed for time. Business Broadband Bundle Queries Phone 1800 940 062 … finder.com is an independent comparison platform and information service that aims to provide you with the tools you need to make better decisions. While compensation arrangements may affect the order, position or placement of product information, it doesn't influence our assessment of those products. Read our guide to better broadband speeds to learn about the many ways you can optimise your connection. Each broadband provider uses one of two ombudsman services; for complaints about Virgin, you need to contact CISAS. We partner with SamKnows in order to bring you the most accurate information possible (see our privacy policy for further details). Ofcom want to boost competition and bring down prices for consumers. Live chat – For all online support head to the Virgin Media contact page – select your query from the list provided and choose to either chat with agents online, head to the help and support page or ask the community. Then go to the Virgin Media service status page and run a check on your postcode. How to cancel your Virgin Media broadband. Find a Virgin company. Mobile. Fed up with Virgin Media? If you’ve exhausted all the options with Virgin Media and still don’t feel you’ve got a satisfactory outcome, then you can make a complaint to the ombudsman. PO Box 333

Using our broadband speed test you can check the actual speed of upload and download speeds you’re getting right now. Residential; Business; Virgin TV Anywhere; Search Search. Only Virgin Media Ireland provides online forms for contact. Virgin Media Business Support Phone 1800 941 941 Email smetechsupport@virginmedia.ie Chat now . The terms "best", "top", "cheap" (and variations of these) aren't ratings, though we always explain what's great about a product when we highlight it.

reference number: 786446). If you have had enough of your current broadband supplier and want to find a new one, use our comparison service to find one to suit you..bottom-cta { border-top: 8px solid #00ba9b; text-align:center; max-width: 500px; padding: 26px 30px 26px; margin: 0px auto 20px; background-color: #fafafa; box-shadow: 1px 1px 3px #888; } For example, did problems begin when you moved house, or perhaps when you updated your mobile? You are about to post a question on finder.com: Level 2, 20 St Thomas St, Finder.com Comparison UK Limited (company number: 10482489) is product provider, We cannot provide you with personal advice or recommendations, ADSL broadband: Compare deals and providers, Contact points for business broadband customers including Virgin Media live chat, Contact points for other Virgin Media customers, UK homes to receive faster broadband connections, British broadband is the eighth cheapest in Europe, BT and Openreach in row over dark fibre access, UK broadband complaints hold steady: Ofcom. The Virgin Media UK live chat service is available at, The Virgin Media Ireland live chat service can be found at.

For broadband, TV, landline, and account enquiries, phone 03454541111*. First, try a different web site or service to rule out a problem with the server you’re trying to connect to. To discover more about broadband complaints read our dedicated guide to complaining about broadband.

You can use your mobile number instead of your account number in this process. When you fill out the form, you have the choice of Virgin Media Ireland recording your disability on your account. This article has been viewed 19,269 times. Hopefully going through these channels will provide you with the answers you require. The broadband, TV, mobile, phone, and security services of Virgin Media are all well discussed in the community forums. decisions. .bottom-cta-disclosure { margin-bottom: 0; margin-top: 12px; font-size: 12px; } Please help us continue to provide you with our trusted how-to guides and videos for free by whitelisting wikiHow on your ad blocker. We may receive compensation from our partners for placement of their products or services. If Twitter isn’t the right way to go, then your first point of contact should be to get in touch with customer services on 0345 454 1111 (or 150 on a Virgin phone). Broadband. our site.

There are 11 references cited in this article, which can be found at the bottom of the page. Compare broadband plans and find the best deal. Otherwise, hold the line to speak to a Virgin Media switchboard operator.

SR43 4AA. If you've decided it's time to move away from Virgin Media then your first step is to check your Virgin contract, because if you're out of the minimum term then you can switch for free. However if you’re still not happy with your current broadband experience, there may be other potentially better alternatives. may also receive compensation if you click on certain links posted on While we are independent, we may receive compensation from

Close Switch Account View. When outlining your issue, be sure to include what the problem is, how long it has been going on for, and what the circumstances were surrounding it's onset. When contacting Virgin Media, they will never ask you for your password for any of the services they provide. wikiHow's. Please don't interpret the order in which products appear on our Site as any endorsement or recommendation from us. You may experience a wait time when calling Virgin Media, due to the volume of calls they recieve. Residential. http://www.virginmedia.com/contact-us.html#, https://community.virginmedia.com/t5/custom/page/page-id/CommunityHubForums, http://www.virginmedia.com/contact-us.html, http://www.virginmedia.com/accessibility.html, https://www.virginmedia.ie/contact/hard-of-hearing/, https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Contact-Virgin-Media-via-Email/td-p/899737, consider supporting our work with a contribution to wikiHow. If you really can’t stand to see another ad again, then please consider supporting our work with a contribution to wikiHow. Unless we've said otherwise, products are in no particular order. Before you go contacting Virgin though it’s worth running a few quick checks of your own. Virgin Media customer service hours are 8.00 am to 8.00 pm Monday to Friday, and 8.00 am to 6.00 pm on Saturdays, however, the exact time depends on how you contact Virgin as the phone team and live chat teams have different opening hours. Billing & Payment. Contact points for other Virgin Media customers. We use cookies to make wikiHow great. Many questions can be answered using the FAQ section on either the Virgin Media UK or Virgin Media Ireland websites. We may also receive compensation if you click on certain links posted on our site. Find them from our full list of Virgin companies and visit their own website for relevant contact details. My Virgin Media ; Sign In; Reset Your Password; Recover Your Username; Register; My Profile; Manage Accounts; Switch Account Click to open overlay. Most of the broadband providers listed in the table below will be able to provide you with an estimate of the speeds you’ll receive at your postcode. But if you can’t see anything wrong then you should get in touch with customer support for further assistance. Matrix Court Whether you’re in a contract or not, we explain the steps and outline the costs. 0345 454 1111; Call this phone number to connect to the Virgin Media head office helpline. At Broadband Genie you can save on broadband with the latest offers from the best providers. Check the official Virgin Media Twitter as widespread network issues may be flagged up there. Track your order, get your equipment set up and sign up for a My Virgin Media account . Contact Virgin Media by phone, web chat, call-back form, email or social media. Become a broadband expert with our help guides. A complete guide of Virgin Media’s TV and broadband packages. ZA227007. References. How to contact Virgin Media broadband customer service and support You’ve got a variety of options for getting in touch with Virgin, including a call centre or live chat. Switch and save £££s. How to get broadband without a contract, the providers offering broadband contract-free and which ones offer the best deals. authorised and regulated by the Financial Conduct Authority (firm Government to announce switch-off date of older and slower system. Can you get broadband without paying for a landline. Report any dodgy requests, emails, or calls to Virgin Media. Using the community forum may give you results in a shorter amount of time than phoning or waiting for a live chat representative to become available.

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